Are you a fantastic communicator with the drive to succeed? Maybe you’re looking to make your first steps in a Sales career and think Telesales is the perfect role to challenge and hone your natural sales skills?
What makes a good Telesales Executive?
To be a successful Telesales Executive you will firstly be an excellent communicator with the ability to articulate and build rapport quickly with customers over the phone. Telesales Executives are successful when they process drive and determination to achieve company standards and targets, the drive is often financial as with most sales jobs monetary rewards are given for to reward achievement.
Telesales Executives will be patient and relentless facing long lists of potential customers and often coming across some unhappy voices on the other end of the phone along the way but for those driven by success the will reap the rewards of perseverance. Having the ability to think on your feet is crucial within a Telesales role, after all you are dealing with people the most unpredictable client in the game. Telesales professionals will be armed with a script and some go to answers relevant to certain situations however, it is key to convincingly communicate the script naturally making each customer feel they are having a unique conversation. If you can master this you’re future I’m Sales will look promising.
Other key responsibilities of a Telesales Executive
- Work as part of a sales team
- Work to KPI’s and sales targets
- Qualify prospective clients in order to sell and/or generate new leads for field sales agents or other members of the sales team to follow up
- Up selling of products
- Cold calling
- Dealing with repeat customers effectively
- Provide excellent customer service
- Update the CRM system
- Building rapport with new customers and relationships with existing customers
- Knowing the product and answering questions effectively about the product
The Telesales team are there to increase sales within a business, Telesales is one of the most effective and commonly used techniques of lead generation and quick selling. Members of this team will be greatly appreciated within an organisation for their hard work and how that directly effects the financial growth of the business and the support they can offer to other departments.
Telesales is a great starting point for young passionate professionals with ambition to carve a long lasting successful sales career. This type of role will give you the foundations needed to thrive, the work ethic to never give up and used to the flexibility required for this line of work.
Common routes for progression are Team Leaders, Field Sales agents professing to Sales Managers and General Managers. Successful within a Telesales position can lead to a lifelong career in the direction of your choice. To support you with workplace learning and for those who are looking for a head start we would recommend the City & Guilds Certificate and Diploma in Sales. This qualification will develop the knowledge and skills you need to succeed within the competitive sales environment. Find out more about this qualification by clicking here.
The average salary for a Telesales Executive in the East Midlands is - £15-18k how we this does differ depending on the organisation.