Are you a people person with a passion for delivering good customer service and looking for the right role for you? Being the first point of call for all communications and acting as the face of an organisation sound good? Reception work could be the job for you!
What makes a good Receptionist?
A successful Receptionist will be a good communicator with the ability to articulate well over the phone and face to face. They will remain professional at all times and as the first person clients see they must leave a good first and lasting impression.
Reception work can be very busy and being able to multi-task is key, as they are required to answer all incoming phone calls while taking the relevant information along with face to face interaction and some administrative duties.
Key responsibilities might also include:
- Meeting and greeting customers – making beverages as required
- Answering the telephone
- Organising and preparing meeting rooms
- Taking information and transferring calls to the relevant person
- Answering emails
- Filing and organisation of documents
- Logging visitors
- Ensuring compliance with company policies and procedures
- Diary management
- Maintaining a clean and tidy desk / work space
Working as a Receptionist will offer a wide variety of tasks and provide good customer and colleague interaction. Reception work can be the starting point for a further career within Customer Service alternatively Administration to Office Manager or even a PA could be the route you’d like to take.
To support your working experience you may have already completed or be studying towards a Level 2 Front of House Reception NVQ and we would recommend this route of study.
Level 2 Front of House Reception NVQ – This qualification is part time with a course duration of 12 months. During your studies this course will give you a good understanding of the staple requirements of a Receptionist building your confidence with communication over the phone and face to face with customers and colleagues at all levels, keep your IT skills up to date and to produce documents in a business environment along with many other required sklls.
Receptionist’s average salary banding in the East Midlands - £15-18k per annum but this does vary depending on the organisation you’re in.