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Specialism(s)
Job Type
 Permanent
 Temporary/Contract
Salary Range
£k
£k
Search Jobs
Search
for your ideal job

Specialism(s)
Job Type
 Permanent
 Temporary/Contract
Salary Range
£k
£k

Customer Service Advisor

£19000 - £20000 per annum
Ref: BBBH11319_1528308343
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Job Description

Cherry Professional are currently recruiting for a Customer Service Advisor for their Bingham based client.
This is a full time permanent position and the hours of work will be 10.00am - 18.00pm, Monday to Friday.

Duties to include:

- Providing help and advice to customers using your organisation's products or services
- Communicating courteously and professionally with customers by telephone, email and letter
- Investigating and solving customers' problems, which may be complex, or long-standing problems that have been passed on by customer service executives
- Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
- Issuing refunds or compensation to customers
- Keeping accurate records of discussions or correspondence with customers
- Analysing statistics or other data to determine the level of customer service your organisation is providing
- Producing written information for customers, often involving use of computer packages and software
- Maintaining/developing feedback or complaints procedures for customers to use
- Learning about your organisation's products or services and keeping up to date with changes
- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses

Person specification.

- Good judgement about when to use initiative and when to consult
- Confident and resilient with handling complaints
- Calm, professional disposition especially when under pressure
- Committed, positive, outgoing and approachable with a 'can do' attitude
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Proficiency in English
- Experience in providing customer service support and leading a team

Similar roles that you may have applied for include, Customer Service Advisor, Customer Service Administrator, Customer Service Coordinator

Cherry Professional are advertising this role on behalf of the client.