Third Party Supplier Auditor

  • Location

    Nottingham

  • Sector:

    Administration & Business Professionals

  • Job type:

    Permanent

  • Salary:

    £25000 per annum

  • Contact:

    Nikki Tatton

  • Contact email:

    nikki.tatton@cherryprofessional.co.uk

  • Contact phone:

    0115 9222240

  • Job ref:

    BH-20457-1

  • Published:

    about 1 month ago

  • Expiry date:

    2022-06-24

  • Startdate:

    2022-05-24

  • Consultant:

    ConsultantDrop

Customer Quality Coach | Salary £25,000 | Nottingham City Centre | Permanent | Hybrid | Flexible
 
Cherry Professional are supporting an innovative financial services business based in Nottingham City Centre to recruit for an Customer Quality Coach on a permanent basis. The career progression opportunities at this organisation are fantastic and the culture is known for being open and supportive
 
This role would suit someone who has previously worked within a Call Centre environment, within a Customer Service role where call coaching, call listening or call monitoring was part of the role

Hours of work:
Monday to Friday, 35 hours a week
 
Salary:
£25,000
 
Responsibilities:
To listen to telephone calls and score them with a score sheet
To check that the processes and procedures are being adhered to
To ensure that regulatory compliance and standards are managed and maintained
To review the quality of the administration work produced
 
Ideal person:
Previous Call Centre experience
The ability to work in a fast-paced environment and work to deadlines
Understanding of call quality
The ability to manage your own workload
 
Benefits:
Competitive holiday
Pension
Healthcare
Cycle to work scheme
 
Jobs you may have applied for include Customer Service Team Leader, Customer Service Lead, Customer Service Quality, Quality Coach 


This job is commutable from 

NottinghamSouth NottinghamshireNorth Nottinghamshire
 
Cherry Professional is recruiting this role on behalf of the Client


Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
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