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Technical Support Assistant

Technical Support Assistant

  • Location

    Nottingham, Nottinghamshire

  • Sector:

    Administration & Business Professionals

  • Job type:

    Permanent

  • Salary:

    Up to £20000.00 per annum

  • Contact:

    Claire Gregory

  • Contact email:

    claire.gregory@cherryprofessional.co.uk

  • Job ref:

    BBBH14930_1560797380

  • Published:

    about 1 month ago

  • Expiry date:

    2019-07-08

  • Consultant:

    #

Technical Support Assistant - Nottingham - Full Time - £20k

Cherry Professional are currently recruiting for a permanent Technical Support Assistant for their Nottingham based client.

This role requires a person who is comfortable and confident with using, installing and configuring different types of devices and applications. The range of problems and tasks will be considerable and varied, so it is key that the candidate is resourceful enough to find and implement their own solutions.

Responsibilities:

* Phone support
* Monitoring and answering emails
* Troubleshooting and supporting all internal systems and tools
* Troubleshooting and supporting some external applications
* Internal users supporting
* Hardware installation and maintenance
* New user setup
* PC rebuilds
* Software maintenance and installation
* Creating and maintaining documentation relating to common tasks
* Monitoring backups and schedules


Required Skills:

* Self-reliant problem solver
* Logically and analytically minded
* Confident PC user
* Comfortable using and installing PC's, printers, laptops, screens, and phones
* Quick learner
* Good communicator
* Confident and friendly phone manner
* Confident with new technology
* Motivated to acquire more knowledge and learn new skills
* Basic understanding of API's and XML (preferred, not essential)

Other roles that you may have applied for include, Helpdesk, IT Support, Support Technician

Cherry Professional are advertising this role on behalf of the client