£16000.00 - £18000.00 per annum
over 1 year ago
Support Technician - Cherry Professional are currently recruiting for a Support Technician for their client based in Nottingham City Centre.
As a Support Technician you will be responsible for providing 1st line support to customers who are using the company's software across the UK and in over 60 countries worldwide.
Your responsibilities will include:
Dealing with questions and queries, as well as troubleshooting problems, by email or by phone; confidently escalating tickets from email to phone calls when more information is needed
Escalate development tickets, managing expectations with customers and ensuring tickets are resolved effectively and as quickly as possible
Listen, understand and help customers, ensuring that we're being really responsive at all times and delighting customers in their interaction with us
Nurture an interest in our software and keep yourself continually up to date with the latest features and changes
Be really customer-centric, with a drive to deliver an amazing service at each interaction
Solid experience within a customer-facing role, preferably within application support
Have an understanding of web-based applications
Have a real passion for technology
Be able to successfully juggle lots of different tasks at once
Have a solid knowledge of Excel and other MS Office applications
Be a great problem-solver
Be an excellent communicator in person, over the phone and in writing
Other roles that you may have applied for include Customer Service Executive, Helpdesk Assistant &Helpdesk Advisor.
Cherry Professional are advertising this role on behalf of the client.