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Support Technician

Support Technician

  • Location

    Nottinghamshire

  • Sector:

    Administration & Business Professionals

  • Job type:

    Permanent

  • Salary:

    Up to £18000.00 per annum

  • Contact:

    Claire Gregory

  • Contact email:

    claire.gregory@cherryprofessional.co.uk

  • Job ref:

    BBBH15439_1565792664

  • Published:

    about 1 month ago

  • Expiry date:

    2019-09-13

  • Startdate:

    ASAP

  • Consultant:

    #

IT Support Technician - Nottingham - £18k - Full Time

Cherry Professional are currently recruiting for an IT Support Technician / Customer Service for their respected client based in Nottingham City Centre. This is a fantastic opportunity to join a fast paced, growing and innovative company, you will need to be forward thinking and want to make a difference within a company that recognises hard work and talent.

As an IT Support Technician you will be responsible for providing 1st line support & Customer Service to customers who are using the company's software across the UK and in over 60 countries worldwide.

Your responsibilities will include:

- Dealing with questions and queries, as well as troubleshooting problems, by email or by phone; confidently escalating tickets from email to phone calls when more information is needed

- Escalate development tickets, managing expectations with customers and ensuring tickets are resolved effectively and as quickly as possible

- Listen, understand and help customers, ensuring that we're being really responsive at all times and delighting customers in their interaction with us

- Nurture an interest in our software and keep yourself continually up to date with the latest features and changes

About you:

- Be really customer-centric, with a drive to deliver an amazing service at each interaction

- Solid experience within a customer-facing role, preferably within application support

- Have an understanding of web-based applications

- Have a real passion for technology

- Be able to successfully juggle lots of different tasks at once

- Have a solid knowledge of Excel and other MS Office applications

- Be a great problem-solver

- Be an excellent communicator in person, over the phone and in writing

 

Other roles that you may have applied for include Customer Service Executive, Helpdesk Assistant, IT Helpdesk, IT Support & Helpdesk Advisor.

Cherry Professional are advertising this role on behalf of the client.