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Service Scheduler

Service Scheduler

  • Location

    Nottingham, Nottinghamshire

  • Sector:

    Administration & Business Professionals

  • Job type:

    Permanent

  • Salary:

    £18000.00 - £19000.00 per annum

  • Contact:

    Claire Gregory

  • Contact email:

    claire.gregory@cherryprofessional.co.uk

  • Job ref:

    BBBH13927_1552388437

  • Published:

    4 months ago

  • Expiry date:

    2019-04-11

  • Startdate:

    ASAP

  • Consultant:

    #

Cherry Professional are currently recruiting for a SERVICE SCHEDULER for their client based in Nottingham City Centre.
You will deal directly with Engineers and customer by the telephone, electronically or via a customer portal and to provide "best in class" service. You will manage the handling of customer requests and process information within the agreed KPI's and industry safety regulations.

Main Responsibilities:
  • Interact with engineers in a timely and effective way to provide the best in business customer service
  • Manage your region, take ownership of key accounts and service requests to the agreed KPI's
  • Ensure critical service and breakdown response deadlines are achieved, escalating any performance issues or non-compliance to the area Field Line Manager and/or Service Manager
  • Effective planning of the engineer schedules - taking into account travelling time, expected length of visit, planning for emergency call outs, holiday cover, covering rest time following on call cover and sickness cover
  • Work closely with engineers, managing and scheduling engineers 'real time'. Report anything overdue, both maintenance and call outs on a daily basis
  • Monitor that engineers use of PDA, e.g. booking on & off daily, logging arrival at site, logging the job as complete
  • Drive engineer productivity
  • Ensure engineer has next job available prior to leaving site
  • Provide cover support for other regions
  • To process telephone calls/emails relating to service / breakdowns and within the agreed KPI's
  • Provide accurate and timely updates to the administration database
  • Chase reports, updates, etc. from sub contract labour
  • Ordering any relevant parts and ensuring on site prior to engineer attendance
  • Ensuring permits are in place and valid to enable completion of the works
  • Liaise with site to book engineer visits ensuring any access issues are escalated

Other roles that you may have applied for include, Administrator, Service Administrator, Scheduling Executive

Cherry Professional are advertising this role on behalf of the client.