£8.91 - £9.23 per hour
12 days ago
Customer Service Administrator- Sutton in Ashfield- £9.23 per hour- Immediate start available
Cherry Professional are currently recruiting for a multi-site healthcare business with subsidiaries across 135 countries. Their small but friendly team in Sutton in Ashfield are looking for an bright and enthusiastic candidate to join the Service team on a temporary basis to assist with the inbound calls from patients.
- To ensure daily target of outbound calls are achieved and completed
- To enter the main points from these calls onto the patient notes on SAP entering date, time, initials, delivery point, and brief notes of the conversation taken place.
- Assist the customer care coordinators with placing orders
- Assist on the patient free phone line in busy times
- Comply with all Health & Safety requirements
- Ensure that all Work Instructions for the Customer Care Department are documented and kept up to date in line with business needs
- Timely patient calls for all allocated accounts, liaise with patients regarding any queries, service complaints.
- Previous Customer Service experience
- Confident telephone manner
- Good working knowledge of Microsoft packages
- Direct dealings with customers both face to face and in writing.
Hours of work: Monday to Friday 9am-5pm.
Other roles you may have applied for: Outbound Customer Service Advisor, Inbound Service Advisor, Customer Service Advisor, Order processor, Administrator, Healthcare Administrator