Internal Customer Service

  • Location

    Nottingham

  • Sector:

    Customer Service, Administration & Business Professionals

  • Job type:

    Permanent

  • Salary:

    £21000 - £23000 per annum

  • Contact:

    Danielle Coleman

  • Contact email:

    Danielle.Coleman@cherryprofessional.co.uk

  • Contact phone:

    0115 9222240

  • Job ref:

    BH-20759

  • Published:

    about 1 month ago

  • Expiry date:

    2022-07-30

  • Startdate:

    2022-06-29

  • Consultant:

    ConsultantDrop

Internal Customer Service | Nottinghamshire | Permanent | Paying up to £23,000 | Office based shift pattern

Are you an experienced Customer Service agent who keep their cool when dealing with tricky situations?  Do you enjoy working a shift pattern across a 24/7 operation?  Do you enjoy working as part of a great team?  If so, then this may be a great role for you.


Cherry Professional are currently working with a Nottinghamshire based organisation to recruit an experienced Customer Services Agent.  This is a newly formed team who will provide support to internal stakeholders across a large organisation who are well recognised as a leader in their field.

Key Responsibilities:

-Provide support over the telephone to internal stakeholders.
-Ensure correct actions are taken post calls to solve problems.
-Undertake internal audits to ensure processes are being followed.
-Record details of calls in a clear and concise manner.
-Engaging with external service providers to ensure corrective actions are taken to solve issues.

The ideal candidate:

-An experienced customer service agent.
-Ability to deal with stressful situations in a calm manner.
-A flexible approach to workload.
-Ability to work under pressure and to tight deadlines.
-Happy to work on a shift pattern (including evenings and weekends).


You may have also applied for Customer Service, Call Centre, Cusromer Operations, Customer Experience Agent or Customer Success Agent.


Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
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