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Helpdesk Team Manager

Helpdesk Team Manager

  • Location

    Nottingham, Nottinghamshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £22000.00 - £26000.00 per annum

  • Contact:

    Claire Gregory

  • Contact email:

    claire.gregory@cherryprofessional.co.uk

  • Job ref:

    BBBH12762_1541079659

  • Published:

    16 days ago

  • Expiry date:

    2018-12-01

  • Startdate:

    ASAP

  • Consultant:

    Claire Gregory

Helpdesk Team Manager / Service Delivery Lead - Cherry Professional are currently recruiting for a full time Helpdesk Team Manager / Service Delivery Lead for their Nottingham based client.

The Helpdesk Team Manager/Service Delivery lead role is to manage a team of Helpdesk Advisors & Client Leads alongside managing work volumes, ensuring the Helpdesk Department is performing in line with the Clients' Service Level Agreement expectations. This exciting role will also include leading, coaching and developing individuals to deliver a high quality, right-first-time outcome within Integral's service delivery model.

The Helpdesk Team Manager/Service Delivery Lead will have 2-3 years' experience within a similar role.

You will be part of a busy Helpdesk team which operates a 24 hour/365 day helpdesk. The role involves working shifts between 7.00am and 9.00pm on a four-week shift rotation. You would also be required to cover weekends depending on the client's requirements.

Requirements:

2-3 years' experience minimum within a similar Team Manager role in a helpdesk or contact centre environment

Able to make effective decisions quickly and implement change through the team.

Ability to apply various reward and recognition models to effectively motivate a team and embed high-performance culture

Ability to communicate professionally in a clear and accurate manner with a wide range of external and internal customers

Ability to hold oneself to high professional standards of conduct and presentation at all times and champion it within the team

Excellent interpersonal skills

Proven track record of high-performance coaching

Experience of MS Office Word, Excel, PowerPoint and Outlook

Other roles that you may have applied for include: Customer Service Manager, Helpdesk Manager, Call Centre Manager & Team Leader.


Cherry Professional are advertising this role on behalf of the client.