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Helpdesk Advisor -- FRENCH SPEAKING

Helpdesk Advisor -- FRENCH SPEAKING

  • Location

    Nottingham, Nottinghamshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £17000.00 per annum

  • Contact:

    Claire Gregory

  • Contact email:

    claire.gregory@cherryprofessional.co.uk

  • Job ref:

    BBBH12907_1554732382

  • Published:

    2 months ago

  • Expiry date:

    2019-05-08

  • Startdate:

    ASAP

  • Consultant:

    #

HELPDESK ADVISOR - FRENCH SPEAKING - NOTTINGHAM

Cherry Professional are recruiting for a full time, permanent FRENCH SPEAKING HelpDesk Advisor for our reputable client based in Nottingham City Centre. This is an exciting opportunity for the right candidate to join a vibrant and continuously evolving business.

Hours of work are on a rotating shift pattern between 7am and 9pm Monday to Sunday.

This is an excellent opportunity for someone with strong Customer Service & helpdesk experience and a confident telephone manner. You will be provided with the necessary training in order for you to be both confident and competent in your role.

Responsibilities:

You will be responsible for liaising with both clients and customers to ensure a smooth and efficient service
Answering incoming calls with a professional telephone manner
You will need to be able to build a strong relationships with existing clients and customers
Be reactive in situations and stay calm under pressure and think on your feet and be able to investigate and solve any issues that arise

Ideal candidate:

Will have Customer Service experience - this includes from a Retail background
Self-motivated
Be fluent in French
Reliable and enthusiastic
Strong Customer service background
Accurate with attention to detail
Strong verbal communication skills
Organised and efficient and able to take ownership of the task in hand
Personable and able to listen to customers

Other roles you may have applied for: Customer Service Assistant, Customer Service Agent, Inbound Call Centre Agent, Customer Service Executive

Cherry Professional are recruiting this on the behalf of their client