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Helpdesk Advisor (Dutch or Swedish Speaking)

Helpdesk Advisor (Dutch or Swedish Speaking)

  • Location

    Nottinghamshire

  • Sector:

    Administration & Business Professionals

  • Job type:

    Permanent

  • Salary:

    Up to £18000.00 per annum

  • Contact:

    Claire Gregory

  • Contact email:

    claire.gregory@cherryprofessional.co.uk

  • Job ref:

    BBBH15714_1569502321

  • Published:

    19 days ago

  • Expiry date:

    2019-10-26

  • Consultant:

    Claire Gregory

Helpdesk Advisor (Dutch or Swedish speaking) - Nottingham - Permanent -  £18k

Cherry Professional are recruiting for a full time, permanent DUTCH OR SWEDISH SPEAKING Help Desk Advisor for our reputable client based in Nottingham City Centre. This is an exciting opportunity for the right candidate to join a vibrant and continuously evolving business.

Hours of work are on a rotating shift pattern between 7am and 10pm Monday to Sunday.

This is an excellent opportunity for someone with HELPDESK & CUSTOMER SERVICE experience and confident telephone manner. You will be provided with the necessary training in order for you to be both confident and competent in your role.

Responsibilities:

- You will be responsible for liaising with both clients and customers to ensure a smooth and efficient service
- Answering incoming calls with a professional telephone manner
- You will need to be able to build a strong relationships with existing clients and customers
- Be reactive in situations and stay calm under pressure and think on your feet and be able to investigate and solve any issues that arise

Ideal candidate:

- Will have Customer Service experience - this includes from a Retail background
- Self-motivated
- Be fluent in DUTCH or SWEDISH
- Reliable and enthusiastic
- Strong Customer service background
- Accurate with attention to detail
- Strong verbal communication skills
- Organised and efficient and able to take ownership of the task in hand
- Personable and able to listen to customers

Other roles you may have applied for: Customer Service Assistant, Customer Service Agent, Inbound Call Centre Agent, Customer Service Executive, Helpdesk Assistant

Cherry Professional are recruiting this on the behalf of their client