Helpdesk Advisor (Dutch or Swedish Speaking)
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Location
Nottinghamshire
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Sector:
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Job type:
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Salary:
Up to £18000.00 per annum
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Contact:
Claire Gregory
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Contact email:
claire.gregory@cherryprofessional.co.uk
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Job ref:
BBBH15714_1569502321
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Published:
2 months ago
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Expiry date:
2019-10-26
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Consultant:
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Helpdesk Advisor (Dutch or Swedish speaking) - Nottingham - Permanent - £18k
Cherry Professional are recruiting for a full time, permanent DUTCH OR SWEDISH SPEAKING Help Desk Advisor for our reputable client based in Nottingham City Centre. This is an exciting opportunity for the right candidate to join a vibrant and continuously evolving business.
Hours of work are on a rotating shift pattern between 7am and 10pm Monday to Sunday.
This is an excellent opportunity for someone with HELPDESK & CUSTOMER SERVICE experience and confident telephone manner. You will be provided with the necessary training in order for you to be both confident and competent in your role.
Responsibilities:
- You will be responsible for liaising with both clients and customers to ensure a smooth and efficient service
- Answering incoming calls with a professional telephone manner
- You will need to be able to build a strong relationships with existing clients and customers
- Be reactive in situations and stay calm under pressure and think on your feet and be able to investigate and solve any issues that arise
Ideal candidate:
- Will have Customer Service experience - this includes from a Retail background
- Self-motivated
- Be fluent in DUTCH or SWEDISH
- Reliable and enthusiastic
- Strong Customer service background
- Accurate with attention to detail
- Strong verbal communication skills
- Organised and efficient and able to take ownership of the task in hand
- Personable and able to listen to customers
Other roles you may have applied for: Customer Service Assistant, Customer Service Agent, Inbound Call Centre Agent, Customer Service Executive, Helpdesk Assistant
Cherry Professional are recruiting this on the behalf of their client