Customer Support Specialist

  • Location

    Derbyshire

  • Sector:

    Customer Service, Administration & Business Professionals

  • Job type:

    Contract

  • Salary:

    £18000 per annum

  • Contact:

    Ruby Webster

  • Contact email:

    Ruby.Webster@cherryprofessional.co.uk

  • Contact phone:

    07795 385 225

  • Job ref:

    BH-18753-2

  • Published:

    21 days ago

  • Expiry date:

    2021-06-25

  • Startdate:

    2021-06-20

  • Consultant:

    Ruby Webster

Customer Support Assistant | Derbyshire | £18,000
Cherry Professional are working with an industry leading, exciting business who are looking to recruit a Customer Support Assistant to provide guidance and support on products and events and act as a key point of contract for enquires relating to orders, property & repairs, technical services, delivery & distribution queries. You will be part of a supportive and innovative team, providing a first-class customer service, quality communication, key support, and advice

Key responsibilities
- Providing great customer service for customers via phone/email/e-queries and face to face
- Contribute to the wider business goals by doing your role to the best of your ability - delivering great service, whilst achieving key individual and team measurables
- Focus on effective interactions and promotional planning activity to deliver additional sales and profitLiaise effectively with Field Operations, Internal Support Teams and suppliers in order to achieve results
- Meet business challenges by working on other activities and projects if required
- Add value by using initial benefit statements, gap analysis and effective sales closing techniques

About you 
- Demonstrate a proactive approach to your personal development, taking ownership and working on development areas
- Experience within a fast-paced sales environment is desirable
- Engaging personality with the ability to build rapport customers
- Professional approach and exceptional communication skills both verbal and written
- Confident telephone manner 
- Self-motivated with a positive and "can-do" attitude

6 month FTC - Monday - Friday. 
Based at Head Office in Burton-on-Trent

Other roles you may have applied for include: customer service, sales assistant, customer support, customer executive, client services. 
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