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Customer Service Team Leader

Customer Service Team Leader

  • Location

    Birmingham, West Midlands

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £25000.00 - £30000.00 per annum + + uncapped comission

  • Contact:

    Georgia Johnson

  • Contact email:

    georgia.johnson@cherryprofessional.co.uk

  • Job ref:

    BBBH16197_1574608187

  • Published:

    5 months ago

  • Expiry date:

    2019-11-28

  • Consultant:

    #

We are currently recruiting for a Customer Service Team Leader for an innovative business based Birmingham.

This role is leading, supporting and managing the sales support team. Ensuring total and ongoing administration whilst delivering class leading customer service to customers.

What does the role of Customer Service Leader involve?

- Ensure Sales team have the correct amount of leads to follow up
- Keep accounts up to date
- Handling and resolving customer complaints
- Development of customer service standards, policies and procedures for the site ensuring that there is a process in place for dealing with all customer aftercare challenges
- Learning from customer aftercare issues and creating sustainable future plans to avoid customer aftercare issues in the future
- Ensuring effective administration and systems updates are in place
- Attending daily and weekly meetings to update on customers requirements

You must have:

- Strong motivational and coaching leading skills
- Previous experience as a team leader
- IT Proficient be a confident computer user.
- High level of attention to detail
- Strong organisation skills.
- Motivated and proactive.
- Confident on the phone.

If this Customer Service Team Leader role sounds of interest to you please apply straight away.