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Customer Service Team Leader

Customer Service Team Leader

  • Location

    Burton-On-Trent, Staffordshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £19000 - £21000 per annum

  • Contact:

    Georgia Johnson

  • Contact email:

    georgia.johnson@cherryprofessional.co.uk

  • Job ref:

    BBBH14179_1554371052

  • Published:

    4 months ago

  • Expiry date:

    2019-04-11

  • Consultant:

    #

Customer Service Team Leader - Permanent - Burton

Are you Looking for a Customer Service Team Leader role in Burton Derbyshire? We are working on a fantastic customer service opportunity with a very well established company in Burton. Do you have experience as a Customer Service Supervisor with team management experience?

If you do, then this could be the role for you! We are looking for someone who has previously managed a team of 5 or more and who enjoys supporting and motivating people.

You will be responsible for :
* Delivering a high quality service by utilising the resources provided
* Effectively manage the performance with KPI's and monitor delivery
* Identify and review areas for improvement and feedback to management
* Ensure daily reporting
* Identify training needs within your team
* Ensure IT and communication systems are being utilised
* Manage day to day operations arranging holiday, sick cover, conducting return to work etc
* Ensure all members of staff ate briefed on the company's values
* Act as an escalation point got any complaints /difficult queries

You will be:
* A supportive and self-motivated mentor
* Enthusiastic and a team player
* Have excellent communication skills
* A confident leader
* Have high attention to detail
* Great decision making skills

This is a fantastic opportunity not be missed, you will be part of an exciting and growing team, with continuous development.

Holiday - 25 days plus 8 bank holidays
Onsite Gym
Pension Scheme
Mobile phone and Laptop provided

You may have previously applied for Customer Service Manager, Customer Service Team Leader

Salary £21,000

40 hours per week

Shifts range between 08:00-18:00