Customer Service Operative

  • Location

    Nottinghamshire

  • Sector:

    Customer Service, Administration & Business Professionals

  • Job type:

    Permanent

  • Salary:

    £18000 - £18500 per annum

  • Contact:

    Nikki Tatton

  • Contact email:

    nikki.tatton@cherryprofessional.co.uk

  • Contact phone:

    0115 9222240

  • Job ref:

    BH-19394-2

  • Published:

    16 days ago

  • Expiry date:

    2021-10-13

  • Startdate:

    2021-10-02

  • Consultant:

    ConsultantDrop

Customer Service Operative | Nottingham City Centre | £18,000 to £18,500 per annum | Immediate start | Permanent
Do you have experience in providing first class service with a passion for putting customers first and helping them with their decision making process? If so, keep reading! This is a fantastic opportunity to join a new and growing business.

Responsibilities:
Working in a target driven environment focusing on excellent customer experience
Hitting and exceeding KPI targets for processes
Manage relationships with customers, agents and clients; ensuring communications are responded to in a timely manner and in line with service level agreements either via phone or email.
Facilitating and keeping a log of payments, transfer of funds and refunds when appropriate
Handle the customer journey from start to finish including handling renewals of policies where appropriate
Recognising customer contact trends and giving feedback to the business for improvements
Manage and prioritise work-load and time against deadlines

Ideal Person:
Customer focused
Experience in Customer Care
Experience working in target driven environment
Ability to communicate in a professional and polite manner
Self starter who can prioritise and manage their own work-load and time
Previous Reference Industry Experience (desired)
Experience working with Insurance Products (desired)

Benefits:
Company pension scheme
Cycle to work scheme
Adaptable family-orientated working environment
Starting with 25 holidays a year


Other roles you may have applied for: Customer Operations, Customer Service Administrator, Referencing Administrator, Customer Support Executive, Customer Service Advisor

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