£18000 - £18500 per annum
30 days ago
Customer Service Operative- Nottingham City Centre- £18,000-£18,500 per annum, immediate start. Permanent
Do you have experience in providing first class service with a passion for putting customers first and helping them with their decision making process? If so, keep reading!
This is a fantastic opportunity to join a new and growing business.
Working in a target driven environment focusing on excellent customer experience
Hitting and exceeding KPI targets for processes
Manage relationships with customers, agents and clients; ensuring communications are responded to in a timely manner and in line with service level agreements either via phone or email.
Facilitating and keeping a log of payments, transfer of funds and refunds when appropriate
Handle the customer journey from start to finish including handling renewals of policies where appropriate
Recognising customer contact trends and giving feedback to the business for improvements
Manage and prioritise work-load and time against deadlines
Experience in Customer Care
Experience working in target driven environment
Ability to communicate in a professional and polite manner
Self starter who can prioritise and manage their own work-load and time
Previous Reference Industry Experience (desired)
Experience working with Insurance Products (desired)
Company pension scheme
Cycle to work scheme
Adaptable family-orientated working environment
Starting with 25 holidays a year
Other roles you may have applied for: Customer Operations, Customer Service Administrator, Referencing Administrator, Customer Support Executive, Customer Service Advisor
Cherry Professional are recruiting this role on behalf of the client