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Customer Service Manager

Customer Service Manager

Customer Service Manager Job - Derby - £30,000 - £40,000

We are recruiting for a Customer Service Manager for a fantastic organisation based in Alfreton , North Derbyshire. Are you a goog leader, with experience manging a Customer Service team? Are you looking for a new challenge and are you commited to providing outstanding customer service? Well, thiis could be for you!

You will be responsible for:
- Leading a successful Customer Support Team and equip them to deliver the highest level of customer service
- You will be required to ensure the team delivers a high standard of customer service from the start of the process to the very end
- Be responsible for the front desk team
- You will be responsible to ensure all the procedures and processes are in place and improved as appropriate.

To be successful you will need:
- Previous management experience within a Customer Service role
- Computer literate
- Have exceptional communication skills
- Excellent telephone manner
- Experience within a similar role, with focus being on resolving complaints
- Strong ability to liaise and influence across all functions to ensure delivery.

If you think this role sounds like yourself please do not hesitate to apply. 
You may have previosuly applied for roles such as Customer Service Manager, Customer Service Team Leader.