£25000.00 - £30000.00 per annum
about 1 year ago
We are currently recruiting for a Customer Service Manager for a fantastic organisation based in Alfreton , North Derbyshire.
You will be responsible for:Leading a successful Customer Support Team and equip them to deliver the highest level of customer service
You will be required to ensure the team delivers a high standard of customer service from the start of the process to the very end
Be responsible for the front desk team
You will be responsible to ensure all the procedures and processes are in place and improved as appropriate.
To be successful you will need:Previous management experience within a Customer Service role
Have exceptional communication skills
Excellent telephone manner
Experience within a similar role, with focus being on resolving complaints
Strong ability to liaise and influence across all functions to ensure delivery.
If you think this role sounds like yourself please do not hesitate to apply