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Customer Service Analyst

Customer Service Analyst

  • Location

    Ashby-De-La-Zouch, Leicestershire

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    £18000 - £20000 per annum

  • Contact:

    Kerry Metcalf

  • Contact email:

    kerry.metcalf@cherryprofessional.co.uk

  • Job ref:

    BBBH14048_1553515118

  • Published:

    27 days ago

  • Expiry date:

    2019-03-24

  • Startdate:

    ASAP

  • Consultant:

    #

Complaints and Customer Service Coordinator - 6 month Temporary assignment to start ASAP

Working with a well established organisation based in West Leicestershire, you will be part of a smaller driven team focused on delivering the highest level of customer service,

Responsibilities

- Process and identify complaints when they come in
- Study trends whilst identifying common factors
- Respond to queries both over the phone and by email
- Support the customer and help resolve their complaint
- Communicating with departments, suppliers and the customer to resolve problems
- Participate in ongoing improvement of the customer service complaint handling process
- Accurately input information onto CRM system

Qualities, Skills and Experience required

- Able to work to deadlines
- Strong communication skills
- Adaptable
- Able to offer a high level of customer service

Full time hours
Free parking on site
£18,000 - £20,000 depending on experience

Cherry Professional are recruiting this role on behalf of their client.

Other roles you may have applied for include 'customer service coordinator, Customer service administrator, complaints coordinator, customer service analysis'