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Customer Service Agent

Customer Service Agent

  • Location

    Burton-On-Trent, Staffordshire

  • Sector:

    Customer Service

  • Job type:

    Contract

  • Salary:

    £142 - £17500.00 per annum

  • Contact:

    Kerry Metcalf

  • Contact email:

    kerry.metcalf@cherryprofessional.co.uk

  • Job ref:

    BBBH14357_1555431822

  • Published:

    6 months ago

  • Duration:

    6 months

  • Expiry date:

    2019-04-29

  • Startdate:

    ASAP


Customer Service Agent - 6 month contract

£17,500 - full time

Are you looking to work for an innovative and exciting organisation in Burton and can you start with a short notice?

Responsibilities

-Offer a high level of customer service at all times on the phone and via email response
-Upsell and promote products to your clients
-Proactively develop new business
-Be able to seek out new business opportunities
-Share and communicate key information with colleagues
-Resolve customer queries
-Positively work to the company's SLA's
-Update Customer records on inhouse CRM system

Skills/Qualities

-Customer focused - Ability to listen and respond to customers providing a quality driven service
-Effective Working Relationships - Ability to work in a team by demonstrating flexibility, a fun attitude and the ability to share knowledge
-Sales focused - Ability to maximise opportunities on all calls and promote products and services
-Excellent time management
-Ability to build rapport and develop key relationships
-Problem Solving and Decision Making abilities

Benefits include

33 days holiday inc bank holidays
Parking onsite
Discounted rates within the companies Restaurant/Cafeteria

This is wonderful opportunity for a driven Customer Service Agent, this opportunity is for 6 months initially.

Other roles you may have applied for include ' Sales Advisor, Call Centre agent, telesales, business development, Sales coordinator, Customer service associate'

We are recruiting this on behalf of their client