Customer Service Advisor- Derby- Temporary 6 month contract

Cherry Professional are currently working with a North Derbyshire based organisation to recruit part time Customer Service Advisors on a part time basis. Whilst there are various shift patterns available, there is the need to cover some weekend shifts.

Responsibilities

Dealing with customer enquiries from inbound calls

Answering customer queries via email

Updating in house systems to keep records accurate

Build relationship with internal stakeholders

Handling any complaints in a quick and effective manner

Investigate and resolve any issues

Achieve KPIs and targets

Excellent communication skills - both verbal and written

Adaptable to deal with a wide range of people

Ability to think on your feet and stay calm under pressure

Other roles you may have applied for: Customer Service Assistant, Customer Service Administrator, Customer Relations Officer, Inbound Call Centre Agent, Call Centre Agent

Cherry Professional is recruiting for this role on behalf of the client