Customer Service Advisor

  • Location

    Nottinghamshire

  • Sector:

    Customer Service, Administration & Business Professionals

  • Job type:

    Permanent

  • Salary:

    £19500 - £22000 per annum

  • Contact:

    Tara Rubbani

  • Contact email:

    Tara.Rubbani@cherryprofessional.co.uk

  • Contact phone:

    07741 833021

  • Job ref:

    BH-18648

  • Published:

    8 days ago

  • Expiry date:

    2021-07-08

  • Startdate:

    2021-06-27

  • Consultant:

    Tara Rubbani

Customer Service Advisor | Nottingham | Salary - £19,500 – £22,000
Cherry Professional are currently working with a Well-established organisation based in Nottingham. They are looking to recruit a Customer Service Advisor on a permanent basis, Monday to Friday 8.30am – 6pm

You will be working closely with the service department and be the first point of contact for all general enquiries. This role will require you to create accurate records and update the database. You will need to have excellent attention to detail and a professional telephone manner. 

Key Responsibilities
- You will deal with all general enquiries from customers. 
- Provide advice and guidance to customers over the telephone regarding service and technical support.
- Responsible for meeting customer’s needs, you will plan and organise any solution needed.
- Laise with other branches, internal departments and management.
- Administer requests to relevant internal teams and  outside suppliers.
- Produce digital job sheets for internal teams, you will provide all the necessary information and record notes. 
- Reply to correspondence and other communications where appropriate, as directed by management.

Desirable Skills Experiences 
- Strong knowledge of the full Microsoft Suite specifically Excel and Word 
- Accurate & conscientious 
- Strong attention to detail 
- Passionate about customer care 
- Able to communicate effectively 

Benefits for you
- Staff Discounts 
- A company pension scheme
- Role-specific training and development 

You may have applied for roles such as Customer Service AdministratorCustomer Service OfficerSupportCustomer Support.

Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.

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