Important Message Fraud Alert:

We have been made aware of fraudsters posing as Cherry Professional, and asking individuals for personal information as part of a hiring process. Please note that all contact to, and from, Cherry Professional, will be via a email address. Should you receive emails from any other variation of email posing as Cherry Professional or be asked to send emails to any other addresses, even if the contact states they are operating on behalf of Cherry Professional, please DO NOT respond or provide personal data – email us at if you have any queries.

Customer Service Advisor

  • Location


  • Sector:

    Customer Service, Administration & Business Professionals

  • Job type:


  • Salary:

    £10.09 per hour

  • Contact:

    Kate Lavery

  • Contact email:

  • Contact phone:

    07769 189358

  • Job ref:


  • Published:

    27 days ago

  • Duration:

    12 weeks temporary to permanent

  • Expiry date:


  • Startdate:


  • Consultant:

    Kate Lavery

Customer Service Advisor- Temporary to permanent( 12 weeks)- Hybrid role working from office between 2-3 days a week and the rest at home- £19,380 salary

Cherry Professional are recruiting for a Customer Service Advisor for our reputable client based in Nottingham. This is an exciting opportunity for the right candidate to join a vibrant and continuously evolving business. This is a temporary to permanent opportunity for the right candidate, hours of work required are Monday - Friday on a shift pattern rotating between there hours of 8am - 6pm. You will be required to work a half day 1 in 4 Saturday’s out of the month. Of which will be paid at time and a half or alternatively in quieter periods you will be given a half day holiday to use.

This is an excellent opportunity for an organised, experienced and confident individual looking to make a positive impact in a business. Who will in turn provide you with the necessary training in order for you to be both confident and competent in your role and who will also support, nurture and grow you as an individual in order to be successful in your career.

You will be responsible for dealing with your customer base on a day to day basis, leasing with both clients and customers to ensure a smooth and efficient service
You will need to be able to build a strong relationships with existing clients and customers
Be reactive in situations and stay calm under pressure and think on your feet
Following the courier process right through to the end ensuring handling any issues efficiently and confidently
Be able to investigate and solve any issues that arise
Prioritise workloads and have the ability to manage your own time effectively
Speaking to customers and couriers via email and phone in a confident and professional manner leasing with couriers negotiating routes and pickups for customers to ensure deliveries arrive on time and efficiently

Ideal candidate:
Strong Customer service background
Accurate with attention to detail
Strong written and verbal communication skills
Able to prioritise work load
Organised and efficient
Able to take ownership of the task in hand
Personable and able to build relationships with customers
Team Player

Other roles you may have applied for: Customer Service Assistant, Customer Service Administrator, Customer Care Coordinator, Service Administrator

Cherry Professional are recruiting this on the behalf of their client.

Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.