£10.09 per hour
27 days ago
12 weeks temporary to permanent
Customer Service Advisor- Temporary to permanent( 12 weeks)- Hybrid role working from office between 2-3 days a week and the rest at home- £19,380 salary
Cherry Professional are recruiting for a Customer Service Advisor for our reputable client based in Nottingham. This is an exciting opportunity for the right candidate to join a vibrant and continuously evolving business. This is a temporary to permanent opportunity for the right candidate, hours of work required are Monday - Friday on a shift pattern rotating between there hours of 8am - 6pm. You will be required to work a half day 1 in 4 Saturday’s out of the month. Of which will be paid at time and a half or alternatively in quieter periods you will be given a half day holiday to use.
This is an excellent opportunity for an organised, experienced and confident individual looking to make a positive impact in a business. Who will in turn provide you with the necessary training in order for you to be both confident and competent in your role and who will also support, nurture and grow you as an individual in order to be successful in your career.
You will be responsible for dealing with your customer base on a day to day basis, leasing with both clients and customers to ensure a smooth and efficient service
You will need to be able to build a strong relationships with existing clients and customers
Be reactive in situations and stay calm under pressure and think on your feet
Following the courier process right through to the end ensuring handling any issues efficiently and confidently
Be able to investigate and solve any issues that arise
Prioritise workloads and have the ability to manage your own time effectively
Speaking to customers and couriers via email and phone in a confident and professional manner leasing with couriers negotiating routes and pickups for customers to ensure deliveries arrive on time and efficiently
Strong Customer service background
Accurate with attention to detail
Strong written and verbal communication skills
Able to prioritise work load
Organised and efficient
Able to take ownership of the task in hand
Personable and able to build relationships with customers
Other roles you may have applied for: Customer Service Assistant, Customer Service Administrator, Customer Care Coordinator, Service Administrator
Cherry Professional are recruiting this on the behalf of their client.