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Customer Service Adviser

Customer Service Adviser

  • Location

    Long Eaton, Derbyshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £16000 - £18000 per annum

  • Contact:

    Claire Watts

  • Contact email:

    claire.watts@cherryprofessional.co.uk

  • Job ref:

    BBBH13890_1551978028

  • Published:

    5 months ago

  • Expiry date:

    2019-03-31

  • Consultant:

    #

Customer Service Adviser / Long Eaton / £16000-£18000

Cherry Professional are currently recruiting for a small but successful Automotive company in Nottingham. The company are leading experts in their field and require a hard-working and capable candidate to join their friendly team on a permanent basis.

Responsibilities

* Reception duties to include greeting customers and dealing with face to face enquiries.

* Handling a high volume of incoming calls, dealing with customers, suppliers, third parties with general enquiries or updates.

* Contacting customers by phone or email

* Data entry on in house computer systems

* Arranging delivery and collection of vehicles for the driving team's schedule. Using a calendar system in both Microsoft Outlook and their bespoke system.

* Updating customer notes and claim progress

* Liaising with other internal departments to ensure a good customer experience such as the parts, estimating, accounts departments or the workshop controller.

* Updating progress on work provider portal throughout repair.

Ideal candidate:

* Previous experience in a fast paced customer service role is essential

* Be flexible, self-motivated, enthusiastic and organised.

* Skills to work well in pressurised situations.

* Excellent Communicator - Both verbal & written.

* Competent in Microsoft office and outlook.

* GDPR Awareness.

What's on offer?

* Working hours will be 8.30am - 5.00pm or 8.00am - 4.30pm Mon to Fri with alternate Saturday mornings.

* Opportunity for paid overtime + incentive bonus scheme.

* Hourly Rate is negotiable depending on experience.

* 28 Days holidays including bank holidays

Other roles you may have applied for: Customer Service Executive, Customer Service Administrator, Customer Support Assistant, Service Adviser, Service Administrator

Cherry Professional are recruiting for this role on behalf of the client