£14500 - £15200 per annum
5 months ago
Process mobile connections directly on behalf of business partners.
Complete connections accurately and efficiently, either online, over the phone or via email.
To process Credit checks on behalf of business partners.
To check the orders input by business partners for accuracy and feedback / decline when appropriate.
To thoroughly check proofs of address, id and business in line with the networks compliance guidelines.
Manage mailboxes/ticket workflow, replying in a timely manner to stock, query, returns and proof emails.
Make outbound, take inbound calls maintaining a professional manner
Work as part of a team, assist colleagues to the best of ability
To work with our couriers to ensure deliveries are made correctly.
To escalate any system issues in a timely manner
A passion for delivering excellent Customer Service
Previous experience in a similar role (desirable)
Strong IT skills
Other roles you may have applied for: Call Centre Agent, Customer Service Assistant, Contact Centre Agent, Customer Service
Cherry Professional are recruiting for this role on behalf of the client