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Customer Service Administrator

Customer Service Administrator

  • Location

    Derby, Derbyshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £17000 - £18000 per annum

  • Contact:

    Georgia Johnson

  • Contact email:

    georgia.johnson@cherryprofessional.co.uk

  • Job ref:

    BBBH12271_1538651020

  • Published:

    about 2 months ago

  • Expiry date:

    2018-11-03

  • Consultant:

    #

Cherry Professional are currently recruiting for a Customer Service Coordinator to join an innovative company in Derby.

Responsibilities

-To provide excellent Customer Service and support to internal and external customers
-Manage customer complaints inline with KPI and SLA's
-Update Customer details on CRM systen
-Assist in developing colleagues' knowledge of customer accounts
-Manage and prioritise daily / weekly workload
-Working on Microsoft applications including Word, Excel and Outlook
-Ensure all Customer Service calls are dealt with in a timely manner
-Good attention to detail

Ideal Person

-Good knowledge of Microsoft applications
-Professional telephone manner in order to provide the best customer service possible
-Ability to communicate to people at all levels of the business-
-Good time management skills
-A passion for Customer Service

Hours- 12:00-20:00
Occasional Saturdays 10:00-16:00
Free Parking


Other roles you may have applied for may include Customer Service Representative, Customer Service Agent, Customer Service Executive, or Customer Service Rep

Cherry Professional are recruiting this role on behalf of the client