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Customer Service Administrator

Customer Service Administrator

  • Location

    Nottinghamshire

  • Sector:

    Administration & Business Professionals

  • Job type:

    Permanent

  • Salary:

    £20000.00 - £21000.00 per annum

  • Contact:

    Claire Gregory

  • Contact email:

    claire.gregory@cherryprofessional.co.uk

  • Job ref:

    BBBH15720_1569593605

  • Published:

    2 months ago

  • Expiry date:

    2019-10-15

  • Startdate:

    ASAP

  • Consultant:

    #

Customer Service Administrator - Ollerton - Salary £20k - £21k - Permanent - Full Time

Cherry Professional are currently recruiting for a Customer Service Administrator for their client based in Ollerton.

The successful applicant will be able to work within a team environment, or individually using their own initiative. A desire to work within a customer service team is a must, and strong communication skills via telephone and email/media is critical for any applicant.

Responsibilities:

- Offering full assistance and support to all internal and external stakeholders.

- Implementing the highest standard of customer service to business clients.

- Answering the telephone and dealing with customer queries via email.

- Creating, issuing and chasing of quotations.

- Building reports as required.

- Assisting to maintain and build our contracts portfolio.

- Assisting to build relationships with new and existing clients.

- Understanding the customers' needs and implementing into daily tasks per individual specific customer.

- Processing of maintenance work orders and reports.

- Booking in engineers visits with clients.

- Data inputting into Salesforce (any experience of Salesforce would be advantageous).

- Requesting, and chasing of purchase order numbers.

- Assisting with allocation of maintenance work orders.

- Liaising with the accounts department and updating the system with maintenance invoicing information.

 

The ideal candidate will hold the following skills:

- Attention to detail and the ability to notice error.

- Quick thinking and fast to resolve queries.

- The ability to prioritise and identify high urgency tasks and work to strict deadlines.

- To be able to communicate with a wide range of individuals

- Good initiative and intuition.

- Be able to manage own workload relatively autonomously.

- Excellent verbal and written communication skills.

- Strong numeric skills.

- Competent in I.T including MS office skills and custom company systems.

- The strive to achieve both personal and company goals.

- A thirst for challenge, and to achieve above targets.

- A positive, enthusiastic and focused member of the team.

- The ability to deal with and prioritise multiple urgent tasks within a high-pressure work environment is critical.


Other roles that you may have applied for include, Administrator, Contracts Assistant, Customer Service Administrator & Sales Administrator

Cherry Professional are advertising this role on behalf of the client