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Customer Service Administrator

Customer Service Administrator

  • Location

    Mansfield, Nottinghamshire

  • Sector:

    Administration & Business Professionals

  • Job type:

    Permanent

  • Salary:

    £19000 - £21000 per annum

  • Contact:

    Claire Watts

  • Contact email:

    claire.watts@cherryprofessional.co.uk

  • Job ref:

    BBBH15080_1562331743

  • Published:

    3 months ago

  • Expiry date:

    2019-07-29

Customer Service Administrator - Mansfield - £19000-£20000

Do you have experience working as a Customer Service Administrator? My Mansfield based client are an established manufacturing company looking for a positive, outgoing, commercial and customer focused person that is hungry to learn and develop within a role

Responsibilities

*Proactively phoning customers in accordance with agreed schedules to ensure all sales orders and enquiries are processed

*Inputting order information onto an inhouse database having ensured accuracy and completeness of information

*Reconciliation to Customer Records to ensure completeness if available

*Working with colleagues to resolve customer issues quickly and effectively

*Working in conjunction with Accounts/ Finance department to ensure completeness of documentation for invoicing

*Undertaking various Sales and Customer Service-related initiatives and projects as required

*Managing and dealing with incoming telephone calls and emails

*Drawing up and chasing quotes for customers

Ideal person

*Previous experience in a similar role is essential

*Good knowledge of Word and Excel

*Excellent organisation skills with the ability to multi-task and keep focused on several ongoing projects

*Outstanding customer service skills and the ability to communicate at all levels

Other roles you may have applied for: Sales Administrator, Customer Service Advisor

Cherry Professional are recruiting for this role on behalf of the client