Customer Service Administrator

Customer Service Administrator

  • Location

    Nottingham, Nottinghamshire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    £14000 - £15268 per annum

  • Contact:

    Kate Lavery

  • Contact email:


  • Job ref:


  • Published:

    11 months ago

  • Duration:

    9 months

  • Expiry date:


  • Startdate:

    September 2018

  • Consultant:


Cherry Professional are currently recruiting for a full time, contracted, Customer Service Administrator for their Nottingham based client.
Your role will be to process fulfilment orders accurately and in a timely fashion, ensuring customer satisfaction.


- Process connections
- Complete connections accurately and efficiently, either online, over the phone or via email.
- To process Credit checks on behalf of business partners.
- To check the orders input by business partners for accuracy and feedback / decline when appropriate.
- To thoroughly check proofs of address, id and business in line with the networks compliance guidelines.
- Manage mailboxes/ticket work flow, replying in a timely manner to stock, query, returns and proof emails.
- Make outbound, take inbound calls maintaining a professional manner
- Work as part of a team, assist colleagues to the best of ability
- To assist business partners with using our fulfilment service, understanding procedures and escalate to Business Management when training is required.
- To work with our couriers to ensure deliveries are made correctly.
- To escalate any system issues in a timely manner.

Other roles that you may have applied for include Administrator, Customer Service Administrator, and Order Processor, Customer Service & Sales Administrator

Cherry Professional are advertising this role on behalf of the client.