£21000 - £23000 per annum
about 2 months ago
Cherry Professional is currently recruiting for a small but successful organisation within the Security industry. The role of a Customer Service Administrator is to process all tasks in relation to delivering customers scheduled maintenance activities using various communication methods. This is a role that varies between on the phone Customer Service and Administration.
Hours of work: 8.30am-5.30pm Monday to Friday
Taking inbound phone calls for the service phone line and handling Customer enquiries
Call logging and raising new orders
Liaising with Engineers regarding workloads, work not yet completed and assisting as required
Ensure customer portals and email inboxes are monitored daily to provide same-day responses
Take ownership of customers issues and follow problems through to resolution
Improve customer service experience, create engaged customers and facilitate organic growth
Meet all Customer KPI’s with regards to their administration processes
Calling customers to book in services on behalf of Engineers
Raise credits notes for Senior sign off
Accuracy at record keeping
To be able to build strong working relationships, internally and externally
Excellent time management skills
To be adaptable and be able to take initiative
Ability to work well under pressure and prioritise workload
To have excellent communication skills, able to build a rapport with customers
Listening skills – to understand exactly what customers require’
Additional days holiday for each full year of service (up to 25 days plus bank holidays).
Discounted travel to work schemes – Tram2Work and Robin Hood bus and tram scheme.
Great public transport location and onsite parking available.
Employee recognition scheme.
Paid refer a friend bonus.
Development and progression opportunities
Other roles you may have applied for: Administrator, Customer Service Administrator, Scheduling Administrator, Customer Service Advisor
Cherry Professional is recruiting for this role on behalf of the Client