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Customer Service Administrator

Customer Service Administrator

  • Location

    Nottingham, Nottinghamshire

  • Sector:

    Administration & Business Professionals

  • Job type:

    Permanent

  • Salary:

    Up to £15268.5 per annum

  • Contact:

    Claire Gregory

  • Contact email:

    claire.gregory@cherryprofessional.co.uk

  • Job ref:

    BBBH10815_1534933435

  • Published:

    4 months ago

  • Expiry date:

    2018-09-21

  • Startdate:

    ASAP

  • Consultant:

    #

Cherry Professional are currently recruiting for a full time, permanent, Customer Service Administrator for their Nottingham based client.
Your role will be to process fulfilment orders accurately and in a timely fashion, ensuring optimum customer satisfaction.

Responsibilities:

- Process connections
- Complete connections accurately and efficiently, either online, over the phone or via email.
- To process Credit checks on behalf of business partners.
- To check the orders input by business partners for accuracy and feedback / decline when appropriate.
- To thoroughly check proofs of address, id and business in line with the networks compliance guidelines.
- Manage mailboxes/ticket work flow, replying in a timely manner to stock, query, returns and proof emails.
- Make outbound, take inbound calls maintaining a professional manner
- Work as part of a team, assist colleagues to the best of ability
- To assist business partners with using our fulfilment service, understanding procedures and escalate to Business Management when training is required.
- To work with our couriers to ensure deliveries are made correctly.
- To escalate any system issues in a timely manner.

Other roles that you may have applied for include Administrator, Customer Service Administrator, and Order Processor, Customer Service & Sales Administrator

Cherry Professional are advertising this role on behalf of the client.