Customer Relation Superviser

  • Location

    Nottinghamshire

  • Sector:

    Customer Service, Administration & Business Professionals

  • Job type:

    Contract

  • Salary:

    £30000 - £35000 per annum, Benefits: Hybrid working.

  • Contact:

    Tara Rubbani

  • Contact email:

    Tara.Rubbani@cherryprofessional.co.uk

  • Contact phone:

    07741 833021

  • Job ref:

    BH-20009

  • Published:

    11 days ago

  • Duration:

    18-24 months

  • Expiry date:

    2022-02-05

  • Startdate:

    2022-01-31

  • Consultant:

    Tara Rubbani

Customer Relation Supervisor | FTC 18-24 Months | Nottingham | Immediate start | Salary from £30,000-£35,000Hybrid working.

Cherry Professional is supporting a Financial Services Firm based in Nottingham city centre. They are now seeking an experienced Customer Relations Supervisor. This is an FTC fix term contract for 18- 24 months. 

You will be working for a well respected, fast-growing company that has a solid reputation in the market. You will effectively supervise Customer Relations Officers with coaching, mentoring, training & development and through quarterly and annual performance reviews.

Are you proceed driven and have experience in a Customer Relations role within the Insurance industry? Then this role would be perfect for you!

Key responsibilities,
To supervise the delivery of service standards & fair outcomes by the Customer Relations Department throughout the complaints handling process.
You will complete reports and root cause analysis on complaints handled by the Customer Relations Department and by third-party complaints handlers.
To manage the quarterly and annual Performance Reviews for Customer Relations Officers.
You will provide technical guidance & assistance with complex complaints.
To review and provide sign off for complaint responses, Financial Ombudsman Service referrals and customer payments for in house and third party handled complaints.
To ensure the in-house complaints data system is updated and all conclusions recorded accurately, providing feedback to relevant department heads.
You will provide training, coaching & guidance to direct reports
To ensure continuous improvement & consistency through the analysis of Quality Assurance outcomes and FOS decisions.
You will support the Customer Relations Manager with the completion of a wide range of tasks
To provide assistance to colleagues and any other department in the group as required.


Ideal candidate must have.
Good understanding of the FCA/PRA rules and guidelines in relation to General Insurance, as well as other regulatory/legislative subject matters such as data protection.
Thorough knowledge of MS office, word and excel.
Knowledge and understanding of FCA DISP rules in relation to the handling of complaints.
Previous people management responsibility.

Benefits for you,
Hours of working Monday-Friday 9am -5pm
Working 3 days in the office 2 at home.
Company pension
Private medical cover.

Cherry professional is recruiting on behalf of the client. Have you also applied for the following roles. Customer Relation Manager, Customer Relation Support, Relation Manager, Insurance Customer Relations, Complaints Manager, Complaints Supervisor.


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