Customer Operations Executive

  • Location

    Nottinghamshire

  • Sector:

    Customer Service, Administration & Business Professionals

  • Job type:

    Contract

  • Salary:

    £18000 - £18500 per annum, Benefits: Cycle to work scheme

  • Contact:

    Tara Rubbani

  • Contact email:

    Tara.Rubbani@cherryprofessional.co.uk

  • Contact phone:

    07741 833021

  • Job ref:

    BH-18373

  • Published:

    21 days ago

  • Expiry date:

    2021-03-14

  • Startdate:

    2021-02-12

  • Consultant:

    Tara Rubbani

Customer Service Operative | Nottingham | £18,000 to £18,500 per annum | Immediate Start.
Do you have experience in providing first class service with a passion for putting customers first and helping them with their decision-making process? If so, keep reading! This is a fantastic opportunity to join a new and growing business.

Responsibilities:
- Working in a target driven environment focusing on excellent customer experience
- Hitting and exceeding KPI targets for processes
- Manage relationships with customers, agents and clients; ensuring communications are responded to in a timely manner and in line with service level agreements either via phone or email.
- Facilitating and keeping a log of payments, transfer of funds and refunds when appropriate
- Handle the customer journey from start to finish including handling renewals of policies where appropriate
- Recognising customer contact trends and giving feedback to the business for improvements
- Manage and prioritise work-load and time against deadlines

Ideal Person:
- Customer-focused
- Experience in Customer Care
- Experience working in a target driven environment
- Ability to communicate in a professional and polite manner
- Self starter who can prioritise and manage their own work-load and time
- Previous Reference Industry Experience (desired)
- Experience working with Insurance Products (desired)

Benefits:
- Company pension scheme
- Cycle to work scheme
- Adaptable family-orientated working environment
- Starting with 25 holidays a year


Other roles you may have applied for: Customer Operations, Customer Service Administrator, Referencing Administrator, Customer Support Executive, Customer Service Advisor

Cherry Professional are recruiting this role on behalf of their client


Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.

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