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Customer Experience Co-ordinator

  • Location

    Derbyshire

  • Sector:

    Customer Service, Administration & Business Professionals

  • Job type:

    Permanent

  • Salary:

    £21000 per annum

  • Contact:

    Tom Stanley

  • Contact email:

    tom.stanley@cherryprofessional.co.uk

  • Contact phone:

    01159222240

  • Job ref:

    BH-19445

  • Published:

    19 days ago

  • Expiry date:

    2021-10-03

  • Startdate:

    2021-09-02

  • Consultant:

    Tom Stanley

Customer Service Administrator | Ripley | £21,000

Cherry Professional are working alongside a growing manufacturing company to recruit a Customer Service Administrator to undertake a varied and exciting role. The successful candidate will join a friendly and supportive team and be responsible for a variety of customer service and administrative duties, to ensure customer’s needs are met and back-end databases are updated accordingly.

Key Responsibilities:
To process sales orders in an accurate and timely manner
To maintain thorough and accurate CRM records
To investigate and resolve complaints quickly and patiently
To investigate invoice queries and raise credit notes when necessary
To build positive relationships with Manthorpe customers
Produce and follow up quotations including take offs
Support the external sales force and provide information from CRM upon request – includes ad-hoc administration and support
Identify bolt on (upselling) opportunities
Secure appointments for the external sales team as appropriate
Support and liaise with other departments e.g. technical, commercial, finance and operations.

Key Skills
Excellent customer service skills.
Professional and polite telephone manner.
Adopt a team mentally.
High attention to detail.
Ability to effectively manage your workload.

You may also have applied for Sales Order Processor, Sales Administrator or Customer Service Administration Assistant.


Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.

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