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Continuous Improvement Analyst

Continuous Improvement Analyst

  • Location

    Ashby-De-La-Zouch, Leicestershire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £23000 - £27000 per annum

  • Contact:

    Georgia Johnson

  • Contact email:

    georgia.johnson@cherryprofessional.co.uk

  • Job ref:

    BBBH12916_1542727698

  • Published:

    21 days ago

  • Expiry date:

    2018-12-20

  • Consultant:

    Georgia Johnson

Cherry Professional are currently recruiting for a Continuous Improvement Analyst for a business based in Ashby.

You will be required to manage and action the quality process and provide data analysis, liaison and reporting to assist with the associated continuous improvement programme.

Main Duties:

  • To manage our ETQ process and achieve predetermined KPI's
  • To proactively drive a continuous improvement programme of the UK/Ireland ETQ process to facilitate enhanced outcomes for both internal and external customers
  • To manage a diverse range of customer requirements to ensure an accurate and exemplary standard of customer service is achieved
  • To deliver clear communication between all departments served by the job.
  • To recognise and react to the requirements of the customers to ensure mutual expectations are met
  • To ensure all tasks whether routine or non-standard will be performed to the highest possible standard
  • To participate fully with the company's personal development review process in effort to receive personal and team direction
  • Planning and working flexibly to deadlines.

You must have:

  • Strong customer service experience
  • Experience of innovating and continuous improvement.
  • Successful experience of Quality procedures and protocols.
  • Experience in working in a customer focused environment preferred
  • Good command of English, both oral and written
  • Excellent computer and keyboard skills
  • Excellent telephone manner with good interpersonal skills

If this sounds like you please do not hesitate to apply!