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Complaints Administrator

Complaints Administrator

  • Location

    Nottingham, Nottinghamshire

  • Sector:

    Customer Service

  • Job type:

    Contract

  • Salary:

    Up to £20000.00 per annum

  • Contact:

    Kate Lavery

  • Contact email:

    kate.lavery@cherryprofessional.co.uk

  • Job ref:

    BBBH14846_1560272052

  • Published:

    4 months ago

  • Duration:

    6 months

  • Expiry date:

    2019-06-30

  • Startdate:

    June 2019

  • Consultant:

    #

Complaints Administrator- Nottingham- 6 months FTC- £20,0000

Cherry Professional is looking for a highly motivated and driven individual to join a friendly and vibrant team to manage their end to end complaints process. The organisation is a well known and highly successful Insurance organisation based in the heart of Nottingham. A passion for delivering excellent Customer Service and take pride in the ability to ensure customers receive the right level of support every time is required for this role.


Responsibilities

To acknowledge, investigate and respond to all companies' complaints and escalated customer complaints
To issue holding responses (when appropriate) and final responses to the complainant within regulatory timescales
To support all Third Party Complaints Handlers including execution of a desktop audit programme
To review and provide sign off for complaint responses, Financial Ombudsman Service referrals and ex gratia payments
To assess current complaints data and loading and amend where applicable
To update the in-house complaints data system
To reconcile transactions processed to ensure that the transactions processed have achieved the results expected
To provide assistance to colleagues and any other department in the group as required

Ideal Person

Basic knowledge of MS office, Word and Excel
Full understanding of regulatory guidance and timescales in relation to complaints handling
Good attention to detail together with the ability to consider the bigger picture
Good communication skills
Able to work as an individual or as part of a team
Able to meet tight deadlines and deliver a high degree of accuracy

Other roles you may have applied for: Customer Service Advisor, Complaints Advisor, Customer Service Administrator

Cherry Professional is recruiting for this role on behalf of the client