£25000.00 - £28000.00 per annum
almost 2 years ago
CLIENT ASSISTANT - Cherry Professional are currently recruiting for a permanent, full time Client Assistant for their Nottingham City Centre client.
Your role as Client Assistant will be to provide, proactive, high level support to the legal departments, reducing administration, taking ownership for managing allocated client accounts and service levels and ensuring that client expectations are exceeded. To manage the day to day operations of the team, ensuring that all internal and external clients receive exceptional service, reporting any issues to the Legal Support Manager.
Collation, co-ordination and maintenance of client data
Production of reports to assess service levels/KPIs and delivery against these measures
Collation of information to ensure client account plans are maintained
Responsibility for documenting client specific protocols and processes, implementing, providing guidance and training to support teams where necessary and ongoing monitoring of the same
Ensuring client portals are updated and all associated tasks completed in line with the client's requirements
Producing, updating and communicating rota arrangements for client call lines
Supporting the co-ordination of client audits
Client point of contact in the event the client partner is unavailable, dealing with queries where able and acting on initiative to provide exceptional client service
Completion of complex billing; ensuring it's undertaken in accordance with the contractual requirements
Email management - managing designated mailboxes throughout the day
Attending internal/external meetings where appropriate and taking accurate minutes, following up designated actions to ensure completion ahead of the next meeting
Assisting in the organisation of events, seminars and conferences
Preparing and collating internal sector newsletters and briefings
Expenses - proactively managing others expenses, ensuring all claims comply with the firm's expenses policy,
Reviewing and updating timesheets - ensuring sufficient time has been recorded, transferred to new client/matter numbers and missing timesheets completed
Assisting in the tender process - liaising with Business Development, collating outstanding information, assisting with draft submissions, finalising submissions and arranging presentation rehearsals
Other roles that you may have applied for include Customer Service Manager, Legal Manager, Office Manager, Legal Secretary, and Legal Assistant
Cherry Professional are adverting this role on behalf of the client.