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Client Assistant

Client Assistant

  • Location

    Nottingham, Nottinghamshire

  • Sector:

    Administration & Business Professionals

  • Job type:

    Permanent

  • Salary:

    £25000.00 - £28000.00 per annum

  • Contact:

    Claire Gregory

  • Contact email:

    claire.gregory@cherryprofessional.co.uk

  • Job ref:

    BBBH12987_1543319988

  • Published:

    14 days ago

  • Expiry date:

    2018-12-27

  • Startdate:

    ASAP

  • Consultant:

    Claire Gregory

CLIENT ASSISTANT - Cherry Professional are currently recruiting for a permanent, full time Client Assistant for their Nottingham City Centre client.

Your role as Client Assistant will be to provide, proactive, high level support to the legal departments, reducing administration, taking ownership for managing allocated client accounts and service levels and ensuring that client expectations are exceeded. To manage the day to day operations of the team, ensuring that all internal and external clients receive exceptional service, reporting any issues to the Legal Support Manager.

Responsibilities:

Collation, co-ordination and maintenance of client data

Production of reports to assess service levels/KPIs and delivery against these measures

Collation of information to ensure client account plans are maintained

Responsibility for documenting client specific protocols and processes, implementing, providing guidance and training to support teams where necessary and ongoing monitoring of the same

Ensuring client portals are updated and all associated tasks completed in line with the client's requirements

Producing, updating and communicating rota arrangements for client call lines

Supporting the co-ordination of client audits

Client point of contact in the event the client partner is unavailable, dealing with queries where able and acting on initiative to provide exceptional client service

Completion of complex billing; ensuring it's undertaken in accordance with the contractual requirements

Diary management

Email management - managing designated mailboxes throughout the day

Attending internal/external meetings where appropriate and taking accurate minutes, following up designated actions to ensure completion ahead of the next meeting

Assisting in the organisation of events, seminars and conferences

Preparing and collating internal sector newsletters and briefings

Expenses - proactively managing others expenses, ensuring all claims comply with the firm's expenses policy,

Reviewing and updating timesheets - ensuring sufficient time has been recorded, transferred to new client/matter numbers and missing timesheets completed

Assisting in the tender process - liaising with Business Development, collating outstanding information, assisting with draft submissions, finalising submissions and arranging presentation rehearsals


Other roles that you may have applied for include Customer Service Manager, Legal Manager, Office Manager, Legal Secretary, and Legal Assistant

Cherry Professional are adverting this role on behalf of the client.