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Call Assurance Assistant

  • Location

    Nottinghamshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £22000 per annum

  • Contact:

    Tara Rubbani

  • Contact email:

    Tara.Rubbani@cherryprofessional.co.uk

  • Contact phone:

    07741 833021

  • Job ref:

    BH-19409

  • Published:

    23 days ago

  • Expiry date:

    2021-09-29

  • Startdate:

    2021-09-19

  • Consultant:

    Tara Rubbani

Call Assurance Assistant | Salary £22,000 | Nottingham | Permanent

Cherry Professional is supporting a client based in Nottingham City Centre who are seeking an experienced Call Assurance Assistant

You will be joining a successful team and you will be working within the 3rd Party Conduct & Oversight team. As a Call Advisor, you will conduct 1st line call monitoring of debt collection partners for their customers. You will also maintain appropriate monitoring activities across the DCAs to help ensure consumers get fair outcomes by monitoring and enforcing contractual obligations and regulatory requirements.

Do you have experience in 1st line call monitoring of debt collection? Then, we have an excellent opportunity for you to grow your career with a pioneering company that will offer you fantastic compensation packages and a comprehensive health care package.


Key Responsibilities
To develop and deliver a range of conduct monitoring and audit activity against a range of regulatory, client and quality outcomes.
You will manage internal stakeholder and external client expectations to ensure regulatory compliance and customer excellence standards are audited and managed sufficiently.
To manage investigations into supplier related consumer complaints to understand the root cause and required mitigation.
You will develop and track agency performance to continuously improve the levels of agency quality and consumer treatment.
To design, implement and track progress against key conduct risks at an agency level.
To be flexible and, from time to time, may be required to work outside core business hours.


Ideal candidate,
Have a great understanding of reviewing call quality and able to articulate findings
Experience in gathering data from various internal and external sources
Good knowledge in a consumer environment and Treating Customers Fairly
Excellent in managing stakeholder requirements and expectations
Good knowledge of Microsoft/ G-suite computer applications


Whats On Offer,
Salary £22,000
Career Progression
Health insurance packages
Company Pension.


Cherry Professional is recruiting on behalf of our client. Have you also applied for the following roles, Customer Service, Call Handler, Customer Relation Advisor, Debt Recovery Advisor,1st Line Advisor.


Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.

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