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Call Analyst / Helpdesk (Part Time)

Call Analyst / Helpdesk (Part Time)

  • Location

    Nottingham, Nottinghamshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Pro Rata

  • Contact:

    Claire Gregory

  • Contact email:

    claire.gregory@cherryprofessional.co.uk

  • Job ref:

    BBBH12266_1537266741

  • Published:

    about 2 months ago

  • Expiry date:

    2018-10-18

  • Consultant:

    #

Cherry Professional are recruiting for a Part time, permanent, GERMAN SPEAKING Help Desk Analyst / Customer Service Advisor for our reputable client based in Nottingham City Centre. This is an exciting opportunity for the right candidate to join a vibrant and continuously evolving business. Approx. 30 hours per week and will involve working evenings and weekends.

This is an excellent opportunity for someone with Customer Service & Helpdesk Experience and confident telephone manner. You will be provided with the necessary training in order for you to be both confident and competent in your role.

Responsibilities:

You will be responsible for liaising with both clients and customers to ensure a smooth and efficient service
Answering incoming calls with a professional telephone manner
You will need to be able to build a strong relationships with existing clients and customers
Be reactive in situations and stay calm under pressure and think on your feet and be able to investigate and solve any issues that arise

Ideal candidate:

Will have Customer Service experience - this includes from a Retail background
Self-motivated
Be fluent in German
Reliable and enthusiastic
Strong Customer service background
Accurate with attention to detail
Strong verbal communication skills
Organised and efficient and able to take ownership of the task in hand
Personable and able to listen to customers

Other roles you may have applied for: Customer Service Assistant, Customer Service Agent, Inbound Call Centre Agent, Customer Service Executive

Cherry Professional are recruiting this on the behalf of their client