£19739 per annum
8 days ago
CRM Administrator | North Derbyshire Derby | £19,739 | 12-Month FTC
Cherry professional are working alongside an excellent, Derbyshire based organisation to recruit an CRM Administrator to join their team on a 12-Month FTC. Your main responsibility will be to support the team on all membership-related transactions, enquiries, processing and reporting, and to ensure member data in CRM is accurate. This is an excellent opportunity for someone data driven and comfortable with use of CRM systems.
Provide internal support on membership queries to ensure membership sales meet and exceed sales and volume targets.
Administer all membership related correspondence ensuring appropriate responses are provided.
Running and distributing regular reports relating to membership.
Responsible for regular membership, financial balance payments and other transactional reporting for multi-departmental usage.
Manage Direct Debit/membership/Group and online refund claims to an agreed SLA.
Provide support to all teams interacting with CRM to ensure continued smooth operation and administration, addressing issues and solving problems as required
Maintain accurate customer transactional data within CRM, providing regular CRM reports.
Monitoring replies from emails and responding to queries.
Support the review of automated campaigns to ensure accuracy and relevance.
Weekly de-duplication and merging of CRM contacts.
User testing of the new Blackbaud CRM during the implementation of the system.
The Ideal Candidate:
Must have ability to us Microsoft Office.
Ability to organise and prioritise own workload.
Ability to communicate effectively with all team members.
The ability to produce clear, concise, and accurate work.
Ability to work as part of a team and use your own initiative.
You may have also applied for Administrative Assistant, Office Assistant or Office Administrator.