Up to £19000.00 per annum
over 1 year ago
Cherry Professional are seeking a Customer Accounts Executive in Derbyshire, on behalf of a leading telecommunications company.
OVERALL PURPOSE OF THE JOB
To establish and check all aspects of credit control for Partner accounts, ensuring that all aspects of credit legislation are adhered to, as well as all company procedures, following up any accounts which fall into arrears or fail to adhere to company agreed terms and conditions. Responsible for all commission processing and query management.
Partner accounts management
Conduct regular checks on proofs for connections in accordance with company guidelines and as outlined by the Operations Manager or Financial Controller on account opening authorisation.
Authorise order levels according to guidelines, seeking approval from the Operations Manager or Financial Controller for order levels beyond standard levels.
Complete monthly review of credit limits and purchase order requirements so that stock release is based on the quantity and quality of connections, business levels and trading history.
Ensure Partner commission payment guidelines are met, and a record of all commissions held is kept up to date for all Partners at all times.
Ensure Partners understand their remittance and give assistance and help where required.
Check all proofs received against the relevant connection data in the system and file in accordance with filing, archiving and scanning policy.
Work closely with new accounts to ensure that all new accounts are offered high levels of customer service and are made aware of all relevant procedures.
Conduct quarterly Partner visits (where necessary) with the sales team to assist Partners who are new, have regular issues with proofs or understanding their remittances.
Maintain Partner account files ensuring the file and Equinox system are up to date and all correspondence filed accordingly.
Deal with commission queries regarding Partner accounts.
Review remittances with accounts administration, clearing positive payments within agreed timescales and terms of Partner accounts.
Work closely with internal sales and BDMs to resolve Partner queries professionally and within agreed service level agreements.
Check general trading terms of Partner accounts quarterly i.e. carriage charges, cash on delivery arrangements etc.
Produce weekly summary status report for Finance on levels of risk.
Check all remittances against trading account balance.
Review patterns of fraudulent connections and advise Finance of any which fall below acceptable company standard.
Check levels of commission owed on fraudulent connections, estimating monies owed and advising Partner of company guidelines.
Conduct random quality reviews on all accounts.
Review BDMs planned visits weekly and discuss any issues or areas of concern before visit takes place.
Commission and Accounts Administration
Ensure remittances are produced on the 1st working day of every week and completed by Tuesday 4:00 p.m.
Complete monthly reconciliation of all commissions and work closely with finance to ensure all commissions are paid correctly to Partners and we have been paid correctly from EE.
Maintain sales ledger area of system handling write backs/write offs monthly.
Ensure all accounts are on correct status at all times.
Ensure all filing is completed promptly.
Ensure that all documents are scanned within 5 working days of acceptance.
Ensure Partner payment guidelines are met, and all commissions held are recorded and kept up to date.
Handle account reconciliations on a regular basis and report any errors that you are unable to correct immediately.
Process and import daily data dealing with any errors.
Conduct reviews on accounts not trading and, where possible, work with the sales team to re-activate accounts or terminate in accordance with company guidelines.
Timely resolution of soft credits.
Process orders as presented by the sales order process system
Check and authorise all proposed orders on the order processing system.
Ensure orders are updated with notes when requiring further approval.
Advise Finance of any account scheduled to be 'on stop' giving reasons and actions, providing weekly progress report on 'stop' accounts.
Process all orders placed on system by sales account team within a maximum of 2 hours of receipt, ensuring that warehouse deadlines can be achieved to meet 24-hour delivery schedule.
Liaise with Partners and the sales team on any orders that cannot be released and escalate where necessary.
Be actively aware of any pending large deals to ensure no delay or minimal delay.
Arrears / Bad Debt and Legal
Send standard letters relating to account arrears, according to company guidelines and work with the sales team to collect monies and in some cases unconnected stock.
Produce weekly/monthly report on level of bad debt for area, with summary reason, and follow-up actions, working to agreed targets.
Initiate legal proceedings with any Partner who fails to respond to follow-up letters (according to agreed number and timescale).
Provide all required documentation for any legal proceedings taken against a Partner.
Update Partner account notes for any Partner in litigation.
Assist Customer Services Manager in representing company in any court or public court process, providing relevant information.
Arrange for debt monies to be collected as per company guidelines, liaising with third party debt collection agencies as necessary.
Send/close & update relevant spreadsheets in respect of all commission queries as raised for all Partner accounts.
Conduct regular reviews with Everything Everywhere to ensure queries are investigated and resolved with SLAs.
Ensure queries are all logged in equinox within agreed timescales.
Work with Finance to raise queries from the monthly commission check.
Ensure queries are updated and closed within 24 hours of receipt of reply from the network.
Process and import daily data dealing with any errors.
Produce weekly/monthly statistics reports.
Ensure KPIs are met.
Communicate to other departments when queries become an issue for Partner accounts or where a known error is occurring.
New Accounts Opening
Check all paperwork received from prospects
Complete all checks required to open new accounts
Conduct review with relevant Customer Account Executive when a new account has been opened 3 months.
Ensure phones are answered within agreed SLA's.
Work closely with Finance to administer all Partner payments accurately and to deadline, providing account information as necessary.
Assist as necessary with any review of company working procedures affecting credit control and customer service.
Work closely with sales and marketing team to develop area action plan to increase volume of good quality connections
Liaise with sales teams and Operations Manager to ensure that we provide the highest level of service and support to customers.
Work closely with your Customer Accounts colleagues to ensure the team are effective, roles are covered when necessary and all tasks are completed.
Ensure adherence to company control requirements including authority level guidelines.
Any other related duties as outlined by your Line Manager.
Because of the changing nature of our business your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.
You must have the right to live and work in the UK for this role.
Jobs you may have applied for include; Credit Controller, Accounts Assistant, Finance Customer Services Executive and Finance Assistant.
Cherry Professional are recruiting this role on behalf of the Client.