Castle Donington, Derbyshire
£17000 - £18000 per annum
3 months ago
Fascistic opportunity for a customer oriented Account Coordinator to ensure all customer Disputes and Deductions from payments are investigated and processed. The company have a global reach and are industry experts.
You will also be producing weekly KPIS and workflow reports, as well as delivering specific process improvements, system enhancements and the daily management of the automated workflow system, ensuring communication within the business area's is maintained.
Additional responsibilities include:
To work with the credit control team, wider finance team and the commercial managers to take the lead on resolution of customer queries and deductions
To support the Credit Manager and take ownership of Dispute Analysis reports.
Have regular updates with the Account Managers and attend Commercial team meetings as required.
Maintain accurate records to allow disputes to be rectified efficiently and allow accurate communication with the customer
Complete ad-hoc tasks/project work as required by the Credit Control Manager
Working alongside the Credit Analyst providing cover as and when required
Work with the Credit Controllers on query resolution-especially where payments are with-held.
What we are looking for from you:
Developed IT skills including Databases, Word, Excel, Power point and Outlook
Proven analytical and problem solving skills
Excellent communication skills (written/verbal)
Friendly and approachable