Technical Customer Service Advisor | Temporary | £12.21 per hour | Derby DE21
Monday to Friday 9-5pm with an hour for lunch
Possibility of temp to perm for the right person
Cherry Professional are seeking to appoint an experienced and talented Customer Service Advisor to join a thriving team based in the DE21 area of Derby. As a Customer Service Advisor, you’ll be the first point of contact for the businesses valued clients, providing exceptional support via phone, email, and live chat. Whether it’s answering a question or resolving an issue, you’ll help ensure customers feel supported, informed, and empowered every step of the way!
What we’re looking for:
- A passion for customer service and helping people
- Great communication skills – both written and verbal
- Problem-solving mindset with a proactive attitude
- Strong IT literacy and a tech-friendly approach
- Organised, self-motivated, and commercially aware
The finer elements of the role include:
- Deliver friendly and professional support through multiple channels
- Own and resolve customer queries within SLA timeframes
- Keep communication clear, timely, and informative
- Provide coaching and guidance to help users get the most from our platforms
- Collaborate with internal teams to find the best solutions
- Stay up-to-date on our products to offer accurate and effective support
- Contribute to training materials and self-development initiatives
Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
