Customer Correspondance and Complaints Officer- Temporary for 3 months (possibily extended) – Mansfield – Up to £18.00 per hour
Cherry Professional are pleased to be working with their public sector client to support with the recruitment of a Customer Correspondence and Complaints Officer position.
The main purpose of the role is to produce and manage correspondence as well as deal with enquiries from customers, members of the public and other government authority personnel.
Responsibilities
- Deal with correspondence within the set timescales, producing quality draft responses whilst ensuring an organised electronic filing system is maintained
- Liaise directly with customers over the phone to help resolve their queries and follow up agreed outcomes and actions in writing
- Logging and processing of correspondence on customer systems, as well as troubleshooting queries and identifying improvements.
- Providing cover across all types of correspondence departments
- Help to manage the teams’ customer mailbox and workflow.
- You will act with discretion and maintain confidentiality
- You will take on duties within the wider Customer Strategy and Services team such as answering customer calls if required.
- You will produce documents using the appropriate software such as MS Excel and Office.
Ideal Person
- 1-3 years in a customer service environment
- Excellent time management skills and ability to multi-task and prioritise work.
- Ability to work to tight deadlines
- Attention to detail and problem solving skills.
- Excellent communication skills
- Ability to work under pressure
Other roles you may have applied for: Customer Service Officer, Customer Correspondance Officer, Complaints Handler, Senior Customer Service Officer, Customer Service Advisor
Cherry Professional is recruiting for this role on behalf of the client.
Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.
