Cherry Professional are recruiting for a Field Service Engineer for a market leading pharmaceutical company to cover the Midlands.
The suitable candidate will have pharmaceutical analytical laboratory experience working with dissolution and physical testing equipment.

Purpose of the role:

Provide service delivery support for all customer on analytical laboratory instrumentation
Manage and coordinate daily functions
Promote and maintain a high quality of service
Promote the brand and service capabilities of the company
Identify service delivery improvements in conjunction with team leads

What they are looking for:

Acts autonomous in the frame of Guidelines and directives
A proven track record of cGxP
Minimum of 2 years Pharmaceutical Analytical Laboratory experience working with dissolution and physical testing equipment
Troubleshooting ability
Sign according to rule SOP AAW01.04 regarding signatures

Key details:

Perform routine/non routine PM/OQ and PQ
Perform equipment troubleshooting and breakdown repairs
Support other engineers when required
Provide technical support to customer queries
Provide a conduit for customers and the teach support team
Evaluate incoming fault reports and initiate appropriate measures
Support customers by remote troubleshooting if necessary, request support from product specialists
Ensure prompt handling of customer complaints
Inform Head of Services in case of major deviations and for cases that can’t be handled with current resources
Hours between 07:00-19:00

Benefits:

Company pension contribution
25 days annual leave + BH
Private Healthcare
Competitive salary
Phone and tablet
Company vehicle & fuel card

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