Customer Service Administrator | £24,000 – £25,000 | Permanent | Office based
Nottingham | Monday – Friday | 08:30 – 17:30
Cherry Professional are recruiting for a Customer Service Administrator for a large independent client in Nottingham, established for over 20 years with several high-profile customers. The Service Desk is a busy department which assists with the planning, scheduling and administration associated with all the client’s maintained service contracts, including responding to and dispatching emergency callouts their customers may have. The role of Administrator is responsible for processing all tasks in relation to delivering our customers scheduled maintenance activities. Communicating via customer portals, email, and telephone.
Key details:
- Taking inbound phone calls for the Service General phone line and handling Customer enquiries Transferring Purchase Orders on Portals on the CMS.
- Liaising with Engineers regarding workloads, work not yet completed and assisting as required.
- Arranging Engineer and Manager hotel/train/ferry bookings.
- Ensure customer portals and email inboxes are monitored daily to provide same-day responses.
- Compile daily and weekly reports for circulation within the Senior Leadership Team to keep internal stakeholder informed on team activity.
- Take ownership of customers issues and follow problems through to resolution.
- Improve customer service experience, create engaged customers, and facilitate organic growth.
- Managing grids daily alongside peers to ensure all calls and tasks are dealt with in a timely manner.
What they are looking for:
- Experience working in a similar service administration role.
- Accurate record keeping.
- Excellent time management skills.
- Strong relationship building skills internal/external.
- Problem analysis and problem-solving skills.
Benefits:
- Employee recognition scheme.
- Additional days holiday for each full year of service (up to 25 days).
- Tram2work and bike2work schemes in place for reduced/free travel to work.
- Pension scheme.
- Paid refer a friend bonus.
- Development and progression opportunities.
Other roles you may have applied for:
Customer Service Coordinator, Administrator, Administration Coordinator, Telesales
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