Customer Service Advisor

Location: Derbyshire

Job Type: Permanent

Contact Email: claire.daley@cherryprofessional.co.uk

Contact Phone: 0115 9222240

Sector: Administration and Business Professionals

Salary: 23000

Start Date: 2024-03-26

Consultant: Claire Daley

Job Application

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Customer Service Advisor | Derby DE21 | £22,000 to £23,000 | Excellent Opportunity
Monday to Friday 8-5 with a 30 min lunch

What we’re looking for:

  • Answer incoming customer phone calls and take appropriate action for each call
  • Maintain customer satisfaction ratings based on criteria set forth by the company
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires escalation
  • Input data into the company host platform to keep each customer record updated
  • Routing inbound calls to the appropriate resources
  • Completing call notes as necessary in a clear and concise manner
  • Obtaining and evaluating all relevant data to handle complaints and inquiries
  • General administration, communicating and coordinating with internal department

Key Requirements

  • At least 1 year’s customer service experience
  • Strong Computer Skills & general PC Proficiency
  • Excellent attention to detail
  • Excellent communication and people skills vital to this role
  • Ability to work on own initiave or in a proactive manner as part of a team
  • Strong Team Player Skills
  • Strong learning Capabilities
  • Strong customer service focus and experience
  • Fluency in both written and spoken English – excellent documentation skills required
  • Initiative and excellent problem-solving ability in a fast-paced environment
  • Pro-active and possess excellent organisation skills

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Job Application

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  • This field is for validation purposes and should be left unchanged.

Job Application

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  • This field is for validation purposes and should be left unchanged.

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