Customer Service Advisor

Location: Nottinghamshire

Job Type: Temporary/Interim

Contact Email: imogen.craggs@cherryprofessional.co.uk

Contact Phone: 0115 9222240

Sector: Administration and Business Professionals

Salary: 11

Start Date: 2024-02-02

Consultant: Imogen Craggs

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Customer Service Advisor | Temporary – 6 weeks | £11.00 p/h | Lenton, Nottingham
Monday-Friday 8:30-5pm
Are you a natural communicator and have experience of resolving customer queries through emails, calls and live chat?
Cherry Professional has an exciting opportunity for 6 temporary Customer Service Advisors to join an amazing team in a Games company for 6 weeks, with the possibility of extension and permanent placement. Based in Lenton, the office offers excellent transport links and free parking. The Customer Service Advisors work across all of Europe to provide excellent service and resolve all customer email, call, and live chat queries as efficiently and effectively as possible.
The Role:

  • Working on your own initiative (no script) and tailoring conversations to the customer.
  • Answering customer queries such as ‘’Where’s my order?’’
  • Help to replace damaged/mispacked customer product orders.
  • Working through a backlog of emails.
  • Navigate live chat.

The Ideal Candidate:

  • Previous customer care/customer service experience.
  • Target driven.
  • Organization, prioritization, and time management skills.
  • Ability to remain calm under pressure.
  • Excellent, clear, and specific communicator.
  • Adaptable to working in a changing environment.
  • Enjoy solving problems and finding the best solutions.

Hours of work: Full-time
Free Parking
Excellent Transport links
Staff Discount
Other roles you may have applied for: Customer Support, Customer Success, Customer Experience, Customer Care, Call Center/Call Centre, Client Care, Client Service, Customer Service

Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.

 

Job Application

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Job Application

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  • This field is for validation purposes and should be left unchanged.

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